Feature
Team Daily Contact Requirements
Team administrators can now set and enforce a shared Daily Contact Requirement in Win the Day.
Read more →Changelog
Product Updates & Releases
Feature
Triage Unknown Callers and Texters
Keep unknown callers in an inbox until your team decides to create a contact or block the number.
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Bug Fix
Partner widget tabs now show up in Tab Preferences for everyone
If you joined a team after a partner widget was turned on, its tab appeared at the end of a contact record but was missing from Tab Preferences, so you couldn't move or hide it. It now appears for everyone.
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Feature
Contract Milestones Can Start at Pipeline Stages
Assign contract milestones to primary pipeline stages so their tasks appear at the right time.
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Bug Fix
Incoming Call Routing is now available on numbers from your own Twilio account
Numbers assigned through the Twilio provider offered a Call Forwarding Number field but no way to choose what happened to an incoming call. The four routing options that Managed Dialer numbers have are now on those screens too, with help text stating exactly what the platform does.
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Bug Fix
Connect searches now include location spelling variants
Home searches now combine listings filed under abbreviated and spelled-out versions of the same place name.
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Bug Fix
An automation's Assign step no longer reports success when the contact did not move
An automation step assigning a contact to a group used to show Completed even though the contact never moved, naming an owner who had not changed. Assigning to a group now actually works, a step that cannot assign reports Failed and says why, the contact is left exactly as it was found, and the assignment is recorded as the automation's own rather than credited to a person who did nothing.
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Bug Fix
Imported phone types now match what your CSV said
A mapped Phone Type column was being applied loosely — several types were quietly turned into "Mobile", and on contacts already in your account the type was dropped altogether and showed as "Other". The type in the file is now the type on the contact.
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Bug Fix
Claim Reports Load After Contact Cleanup
Claim Reports now load normally when their date range includes contacts that were later deleted or merged.
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Bug Fix
Attachments on incoming emails are now saved to the contact's timeline
A PDF or other file attached to an email a contact sent you was silently dropped during sync — only embedded images were kept. Regular attachments on newly synced emails are now stored and show up on the email.
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